Benchmark Solutions WLL
Privacy Policy:
Last Updated: [ Date - 10 June, 2025]
1. Introduction
Welcome to [Benchmark Solutions WLL ("we," "our," or "us"). We are committed to protecting the privacy and security of your personal data in accordance with the Bahrain Personal Data Protection Law (Law No. 30 of 2018) (the "PDPL") and other applicable laws and regulations in the Kingdom of Bahrain.
This Privacy Policy explains how we collect, use, disclose, and protect your personal data when you use our services, visit our website Https://www.bmarkonline.com or interact with us.
By using our services, you agree to the collection and use of information in accordance with this policy and the provisions of the Bahrain PDPL.
2. Personal Data We Collect:
We may collect various types of personal data, depending on your interaction with us:
* Contact Information: Name, email address, phone number, postal address.
* National ID (CPR) for personal, CR number for businesses, as permitted by law.
* Professional Information: Company name, job title, industry.
* Financial Data: Payment card details, bank account information (processed securely through third-party payment processors).
* Service Usage Data: Information about how you use our services, including product interests, preferences, and feedback.
* Technical Data: IP address, browser type and version, operating system, device identifiers, time zone setting, location data, website navigation patterns.
* Communication Data: Records of your correspondence and communications with us.
* Marketing and Communication Preferences: Your preferences in receiving marketing from us and our third parties and your communication preferences.
3. How We Collect Your Personal Data:
We collect personal data through various methods:
* Direct Interactions: When you fill out forms on our website, inquire about our services, engage us for consultancy, subscribe to newsletters, or communicate with us via phone, email, or in person.
* Automated Technologies or Interactions: As you interact with our website, we may automatically collect Technical Data about your equipment, Browse actions, and patterns. We collect this personal data by using cookies and other similar technologies. (See our Cookie Policy for more details).
* Third Parties or Publicly Available Sources: We may receive personal data about you from various third parties and public sources, such as business partners, analytics providers, search information providers, or publicly accessible registers, where permitted by the PDPL.
4. Legal Basis for Processing Your Personal Data
We will only process your personal data when we have a valid legal basis to do so under the Bahrain PDPL. These legal bases include:
* Consent: Where you have given your explicit consent for specific processing purposes. You have the right to withdraw your consent at any time.
* Performance of a Contract: Where processing is necessary for the performance of a contract to which you are a party or to take steps at your request before entering into such a contract.
* Legal Obligation: Where processing is necessary for compliance with a legal obligation to which we are subject (e.g., tax laws, regulatory requirements).
* Legitimate Interests: Where processing is necessary for our legitimate interests or those of a third party, provided that your fundamental rights and freedoms do not override those interests (e.g., for security, service improvement, fraud prevention). We will always conduct a legitimate interest assessment if we rely on this basis.
* Public Interest: Where processing is necessary for the performance of a task carried out in the public interest.
* Protection of Vital Interests: Where processing is necessary to protect your vital interests or those of another natural person.
5. How We Use Your Personal Data
We use your personal data for the following purposes, based on the legal grounds outlined above:
* To Provide and Manage Our Services: To fulfill our contractual obligations, provide consultancy services (e.g., Asset Integrity Management, Energy Audit, ISO consulting), process transactions, and manage our relationship with you.
* To Communicate with You: To respond to your inquiries, provide customer support, send service updates, and inform you about changes to our terms or policies.
* For Marketing and Promotion: To send you marketing communications, newsletters, and promotional offers about our services that may be of interest to you, where you have given consent or where we have a legitimate interest, in accordance with the PDPL. You can opt out at any time.
* For Internal Operations: For internal administration, data analysis, testing, research, statistical, and survey purposes.
* To Improve Our Services: To understand how our services are used, to enhance user experience, and to develop new services.
* For Security and Fraud Prevention: To ensure the security of our website and services, and to detect and prevent fraud or other illegal activities, in compliance with PDPL security requirements.
* To Comply with Legal Obligations: To comply with applicable laws, regulations, legal processes, or governmental requests in Bahrain or elsewhere.
6. Disclosure of Your Personal Data
We may share your personal data with the following categories of recipients, always ensuring such sharing is in accordance with the PDPL:
* Our Employees and Consultants: For the purpose of providing services and internal administration.
* Service Providers: Third-party vendors and service providers who perform services on our behalf, such as IT support, payment processing, data analytics, marketing services, or professional advisors (e.g., auditors, lawyers). These parties are obligated to protect your data and only use it for the purposes we specify. We ensure data processing agreements are in place where required by the PDPL.
* Business Partners: In specific cases, we may share data with business partners with whom we collaborate on projects, but only with your consent or where necessary for the provision of a joint service.
* Legal and Regulatory Authorities: When required by law or in response to valid requests by public authorities (e.g., a court or government agency), in compliance with the PDPL.
* Potential Acquirers or Successors: In the event of a merger, acquisition, or asset sale, your personal data may be transferred to a new entity.
We ensure that all third parties respect the security of your personal data and treat it in accordance with the law, including the PDPL. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.
7. International Data Transfers
As Benchmark Solutions WLL operates globally/with international partners, your personal data may be transferred to, and stored at, a destination outside the Kingdom of Bahrain. Where we transfer your personal data outside Bahrain, we will ensure that appropriate safeguards are in place to protect your data as required by the PDPL. This may include transferring data to countries deemed to provide an adequate level of protection by the Ministry of Justice, Islamic Affairs and Waqf, or by implementing Standard Contractual Clauses or other approved mechanisms to ensure adequate protection.
8. Data Security
We have implemented appropriate technical and organizational security measures to protect your personal data from accidental loss, unauthorized access, use, alteration, or disclosure, in accordance with the security requirements of the Bahrain PDPL. These measures include [ encryption, access controls, firewalls, regular security audits].
Despite our efforts, no method of transmission over the Internet or method of electronic storage is 100% secure. Therefore, while we strive to use commercially acceptable means to protect your personal data, we cannot guarantee its absolute security.
9. Data Retention
We will retain your personal data only for as long as necessary to fulfill the purposes for which we collected it, including for the purposes of satisfying any legal, accounting, or reporting requirements as mandated by Bahraini law and the PDPL.
To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.
10. Your Rights Under the Bahrain Personal Data Protection Law (PDPL)
Under the Bahrain Personal Data Protection Law (Law No. 30 of 2018), you have the following rights regarding your personal data:
* Right to Access: To obtain confirmation as to whether or not personal data concerning you is being processed, and where that is the case, access to the personal data and certain information regarding its processing.
* Right to Rectification: To request the correction of inaccurate or incomplete personal data concerning you.
* Right to Erasure (Right to be Forgotten): To request the deletion or removal of your personal data in certain circumstances, such as when the data is no longer necessary for the purposes for which it was collected.
* Right to Restriction of Processing: To request the suspension of the processing of your personal data in certain circumstances (e.g., if you contest the accuracy of the data).
* Right to Data Portability: To receive your personal data in a structured, commonly used, and machine-readable format and to transmit that data to another controller without hindrance, where technically feasible.
* Right to Object: To object to the processing of your personal data, especially where processing is based on legitimate interests or for direct marketing purposes.
* Right to Withdraw Consent: Where we are relying on consent to process your personal data, you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing based on consent before its withdrawal.
To exercise any of these rights, please contact us using the details provided below. We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights) in accordance with the PDPL.
11. Complaints
If you have a complaint regarding our processing of your personal data or believe that your rights under the PDPL have been infringed, you have the right to lodge a complaint with the Personal Data Protection Authority (PDPA), which falls under the Ministry of Justice, Islamic Affairs and Waqf in the Kingdom of Bahrain.
12. Links to Other Websites
Our website may contain links to other websites that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.
13. Changes to This Privacy Policy
We may update our Privacy Policy from time to time to reflect changes in our practices or legal requirements, including those of the Bahrain PDPL. We will notify you of any significant changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top of this Privacy Policy. We encourage you to review this Privacy Policy periodically for any changes.
14. Contact Us
If you have any questions about this Privacy Policy, your personal data, or your rights under the Bahrain PDPL, please contact us at:
Benchmark Solutions WLL
First floor, Oasis Mall, Juffair.
Email: info@bmarkonline.com
Phone:+973 1740 2121